Privacy Policy

At Meem-UAE (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), make purchases, or interact with our services.

By using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information to provide and improve our services. This includes:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment details (processed securely via third-party gateways), and account credentials when you create an account or place an order.
  • Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources via cookies and analytics tools.
  • Payment Information: Credit/debit card details or installment plan info (e.g., Visa, Mastercard), but we do not store full card numbers – handled by certified providers.
  • Communication Data: Information from customer support interactions, surveys, or marketing preferences.
  • Third-Party Data: Social media login info if you connect accounts (e.g., Google or Facebook).

We collect this data directly from you, automatically through cookies, or from partners like shipping providers.

2. How We Use Your Information

We use your data to:

  • Process orders, manage accounts, and deliver products.
  • Communicate about orders, promotions, and support (e.g., order confirmations, newsletters—with opt-out options).
  • Improve the Site through analytics, personalized recommendations, and fraud prevention.
  • Comply with legal obligations, such as tax reporting or anti-money laundering checks.
  • Send targeted marketing, subject to your consent where required by law.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: Logistics partners, payment processors, and IT vendors under strict confidentiality.
  • Business Partners: For joint promotions or co-branded offers, with your consent.
  • Legal Authorities: To comply with UAE laws, court orders, or protect rights/safety.
  • Business Transfers: In case of merger, acquisition, or asset sale.

All sharing is limited to what’s necessary and governed by data protection agreements.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools for functionality, analytics (e.g., Google Analytics), and advertising. You can manage preferences via browser settings or our cookie banner. Disabling cookies may limit Site features.

  • Essential Cookies: For cart functionality and security.
  • Analytics Cookies: To track usage and improve services.
  • Marketing Cookies: For personalized ads on third-party sites.

5. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, firewalls, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is infallible—transmissions over the internet are at your own risk.

6. Data Retention

We retain personal data only as long as needed for the purposes outlined (e.g., 7 years for financial records per UAE regulations) or as required by law. After that, we securely delete or anonymize it.

7. Your Rights

You have rights to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Withdraw consent (where applicable).
  • Data portability.

8. Children’s Privacy

The Site is not intended for children under 14. We do not knowingly collect data from minors without parental consent.

9. Changes to This Policy

We may update this Policy to reflect changes in our practices or laws. We’ll notify you via email or Site notice for material updates. Continued use after changes implies acceptance.

10. Contact Us

For questions or concerns, reach out to our Data Protection Officer at:

Thank you for trusting Meem-UAE with your data. We’re dedicated to your privacy every step of the way!