Return Policy

At Meem-UAE, we want you to love your purchase. If something isn’t quite right, we’re here to make it easy with our straightforward return policy. This policy applies to all products purchased on our website (the “Site”) within the United Arab Emirates. Returns are governed by Consumer Protection Law and our Terms and Conditions.

By placing an order, you agree to this Return Policy. We reserve the right to modify it at any time; check this page for updates.

1. Return Eligibility

  • Time Frame: You have 14 days from the date of delivery to initiate a return, replacement, refund or exchange.
  • Condition: Items must be unused, in their original packaging, with all tags, accessories, and manuals intact. Products showing signs of wear, damage, or alteration are not eligible.
  • Proof of Purchase: Keep your order confirmation email or receipt and a video snap while receiving and unpacking the package.

2. Items Not Eligible for Return

Certain products cannot be returned for hygiene, safety, or personalization reasons, including:

  • Personalized or custom-made items.
  • Perishable goods (e.g., certain electronics with limited shelf life).
  • Intimate apparel, swimwear, or underwear (even if unused).
  • Digital downloads, software, or gift cards once accessed or activated.
  • Clearance or final-sale items (marked as such at checkout).
  • Change of mind may not be eligible for certain products.

3. Return Process

  1. Contact Us: Log in to your account or email support@meem-uae.online within 14 days of delivery. Provide your order number, item details, and reason for return (e.g., wrong size, defective).
  2. Approval: We’ll review and send a Return Authorization confirmation and instructions within 2 business days.
  3. Pack and Ship: Securely pack the item with the order number visible.
  4. Drop Off: Return via couriers or drop at our warehouse.

4. Refunds and Exchanges

  • Refunds: Processed within 7-10 business days of receiving and inspecting the returned item. Refunds go to your original payment method (e.g., credit card, Google Pay). Original shipping fees are non-refundable; return shipping (if applicable) is deducted from the refund.
  • Exchanges: If stock is available, we can exchange for the same item in a different size/color at no extra cost (excluding shipping).
  • Defective Items: Full refunds or replacements at our expense, no time limit within warranty period. Contact us immediately with photos/videos.

5. Questions?

Reach out to our support team for assistance:

Thank you for shopping with Meem-UAE. Your satisfaction is our priority—let’s get it right!